Freshdesk
In KarumiAttach Karumi conversations to customer records in Freshdesk, so your support team sees the full context.
Keep Freshdesk up to date with what customers ask Karumi’s agent.
Avoid asking customers to repeat themselves. Questions customers ask the agent, with transcripts and summaries, can be attached to their record in Freshdesk, and a human can take over when a visitor needs one.
How this integration supercharges your workspace:
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Customer record updates
Attach questions, transcripts and summaries from Karumi sessions to the customer’s record in Freshdesk.
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Form data capture
Pass the details visitors share in a session, like the email they leave to start a demo, to Freshdesk.
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Targeted follow-up
Shape follow-up in Freshdesk around what each visitor actually asked, not a generic sequence.
See Freshdesk data in Karumi
Get complete context on who you’re chatting with in real-time
Use cases
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Give support the full conversation
Transcripts and summaries from sessions can be attached to the customer in Freshdesk, so nobody asks the same question twice.
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Keep customer records current
Customer records in Freshdesk are created and updated from what customers share with the agent.
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Follow up with the right message
Use what customers asked about to create targeted follow-up campaigns from Freshdesk.
Data that flows between Karumi and Freshdesk
| Data | What it is |
|---|---|
| Customer records | Customers created or updated in Freshdesk |
| Transcripts & summaries | What was said during the session |
| Form data | Details the customer submitted during a session |
FAQ
What does Karumi sync to Freshdesk?
Karumi creates and updates customer records in Freshdesk, sends data collected in forms, and supports targeted campaigns.
Do I need engineering to connect Freshdesk?
No engineering on your side: Karumi’s rollout is live in two weeks. Talk to sales to go through how Freshdesk fits into your setup.
Is my data secure?
Karumi is GDPR compliant, and the Enterprise plan includes SOC 2 Type II and ISO 27001. With scoped actions, you define what the agent can see, say and do, per audience.
Is session data used to train AI models?
No. Your data stays yours: session recordings, transcripts and visitor inputs are never used to train models.
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Create and update customer records. Collect and send data from forms. Create and send targeted campaigns.
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Create and update customer records. Collect and send data from forms. Create and send targeted campaigns.
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Create and update customer records. Collect and send data from forms. Create and send targeted campaigns.
