Without Karumi
Chatbots can’t see, hear or talk back with your users.
Onboarding
A dedicated CSM for every user
Karumi’s agent lives inside your product, knows it end to end, and walks every new user through their first week .
Trial-to-paid went from 14% to 26%.
Try AI demo now
Live in about two seconds — the same experience your users get.
"Since we implemented Karumi, we started to go for hyperscale as a company."
Frank Sondors
CEO @ Salesforge
"Onboarding used to mean one of us sitting with each team to get them going. Now every team gets that on demand, and we're not the bottleneck."
Bernard Aceituno
Co-Founder & President @ StackAI
Comparing with a chatbot
AI hand holds your users to get them activated 2x faster
With Karumi
Shows on their screen, tracks progress, offers a videocall with a virtual CSM.
Benefits
You already have something on your landing page. Here's how it compares
Capability 
Self-serve onlyText chatbotDocs and tutorialsCSM call
Self-serve onlyText chatbotDocs and tutorialsCSM call Scales past your top accounts 
Knows where this user is in setup
Shows them in your real product ◐
◐ Does the setup with them ◐
◐ Answers unscripted questions ◐
◐ Tells you where they got stuck ◐ ◐
◐ ◐ Legend: ✓ yes · ◐ partially · ✗ no
Beyond answers
It doesn’t just explain. It does
Every other in-app helper points at a button. This one goes and presses it. A user types “I don’t know how to import my contacts” and doesn’t get an article — they get the import done, in their own account, with their own data, while they watch.
In a video call
Screen share, live product, spoken conversation. For the user who’d rather be walked through it.
In chat
Typed, in-app, and able to take the action instead of describing it. For the user who just wants the thing done.
Same product knowledge either way. The only difference is whether they feel like talking.
Where it lives in your product
Wherever a user is most likely to get stuck
Empty states
The first screen a new account sees, with nothing in it yet.
Your setup checklist
Your setup checklist
The moment they stall
Triggered on repeated failure or inactivity, before they give up and close the tab.
Your help widget
Replacing the search-the-docs box that returns four articles and no answer.
Your welcome email
A link that opens the product with the agent already waiting in it.
Empty states
The first screen a new account sees, with nothing in it yet.
Your setup checklist
Your setup checklist
The moment they stall
Triggered on repeated failure or inactivity, before they give up and close the tab.
Your help widget
Replacing the search-the-docs box that returns four articles and no answer.
Your welcome email
A link that opens the product with the agent already waiting in it.
What customers see
What happens when everyone gets onboarded
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Trial-to-paid conversion went from 14% to 26% for users who completed a guided session. Measured in the customer’s own PostHog, not ours.
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Visitor-to-trial went from 4.7% to 7.2% over the same period.
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~82% onboarding calls per account replaced with the AI CSM.
You finally know where every user is stuck
Analytics tells you a user dropped off. This tells you what they were trying to do
Where every user gets stuck
What they’re asking for that you don’t have
Which accounts are quietly at risk
Safe inside your product
It can’t do anything the user couldn’t already do
It inherits their permissions
The agent operates within the same access the signed-in user already has. No elevated privileges, no back door, nothing they weren’t already entitled to.
Every action is logged
A full record of what the agent did, in which account, and what the user asked for. Auditable like any other action in your product.
Your data isn’t training anything
No customer data leaves the boundary you set, and nothing is used to train models.
Live in two weeks
Live in two weeks. No engineering on your side
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Day 1
You give us a login to a demo environment. That’s the whole ask.
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Day 2
Your first agent is live and you can talk to it.
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Week 1-2
We tune it with you, then it goes live. We tune it with you, then it goes on your site.
Generate a sample demo agent from your website
Create your own agent
No account needed. No cost. Create your agent in minutes.
Speed, reach and control
Fast, current, and under your control
It runs against your live product, so every UI change and new feature is picked up automatically.
A user who stops halfway through setup picks up where they left off rather than starting again.
Against an industry norm closer to fifty. A stuck user doesn’t wait.
The agent runs in your user’s language on a tenant configured for their region, with a voice to match.
Over a fifth of all sessions come from phones.
Questions it can’t answer are surfaced to your team, & your answer becomes part of what it knows.
You define what the agent can see, say and do, per audience.
Every session recorded, transcribed and scored. Nightly evaluations catch regressions before your users do.
“Up to 40 minutes with the demo agent before they ever talk to sales. Reps walk in already knowing what each prospect cares about, and close faster.”
Dulan Perera, Director @ Re-Leased
“Since we implemented Karumi, we started to go for hyperscale as a company.”
Frank Sondors, CEO @ Salesforge
“Demos are just the start. Agentic experiences redefine every step of GTM. Scalable!”
Alex Lindahl, GTM Engineer @ Clay
Testimonials
What others say about Karumi
